APPLICATION · ONE-TIME ASSESSMENT

Telesales & WhatsApp Sales Agent

Allow approximately 15–20 minutes. Please complete this yourself. Your answers will be evaluated for job-related skills and availability. No CV is required.

Our shop operates 7 days a week. Employees work rotating shifts, including some weekends, with scheduled rest days. This is an on-site Nairobi CBD role.

1. Your details

Full name *

Kenyan phone number *

Email (optional)

Area of residence *

2. Work requirements

Can you reliably report to our Nairobi CBD office for your scheduled shifts? *Can you work assigned Saturday or Sunday shifts with scheduled rest days? *Can you work rotating shifts based on the published roster? *Can you commit to this role without conflicting employment or work obligations? *Do you have reliable access to a smartphone for work communication? *Do you have access to a laptop? (Advantage, not mandatory) Education or training (optional)Describe your computer skills or customer service experience *

3. Written customer responses

English customer message

“Hi, is the kids tablet available? Can it be delivered to Westlands tomorrow? How do I order?”

Write your reply in English *

Ujumbe wa mteja kwa Kiswahili

“Habari, skuta ya mtoto inauzwa bei gani? Mnaweza kuniletea Embakasi? Nawezaje kuagiza?”

Jibu kwa Kiswahili *

4. Sales simulation

“Your hoverboard is expensive. Another shop is cheaper. Why should I buy from you? Can you deliver to Rongai?”

Write a convincing, truthful sales reply (English or Swahili) *

Do not invent discounts, delivery guarantees or product specifications. Human review will assess persuasive quality.

Additional practical sales challenges

A parent is upset that their kids tablet delivery has been delayed and threatens to cancel. How would you respond?

Handle the unhappy customer *

A customer asked about a KES 5,499 kids smartwatch, received the price, and stopped responding. Write a respectful follow-up.

Follow-up message *

A parent wants two scooters but is concerned about quality and delivery and says they need to think about it.

How would you close this sale truthfully? *

Voice sales challenge

Record a short sales pitch (up to 60 seconds). Imagine calling a parent interested in a kids tablet: introduce yourself, explain the benefits without inventing product claims, and invite them to order. English or Swahili is fine.

Record directly here — no separate app needed. Allow microphone access when prompted. You can listen and record again before submitting.

Ready to record. Maximum 60 seconds.

Or upload an audio recording (optional fallback, maximum 5 MB)

The voice challenge is optional if your device does not support recording. You can demonstrate your communication skills at interview. Only authorised recruiters can listen to recordings. Recording is used for recruitment assessment.

5. Geography

Which county is Ongata Rongai located in? *

6. Timed typing test

Thank you for contacting Kids Tech Palace. We have kids tablets, scooters, hoverboards and smart watches. Please share the product you want and your delivery location so we can assist you.

Tap Start, then type the text above exactly. Your time and accuracy are recorded. Pasting is disabled.

Not started

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We retain applications for a limited period. Do not include sensitive personal or medical information.